FAQ
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Common purchase queries answered
Orders and Shipping
Each customer must add at least 3 items to their cart because our perfume bottles are small and are individually poured. This helps to simplify the shipping process on our end.
Orders are shipped on the 1st of the month from our Boston, MA location. The length of shipping time depends on your distance from Boston.
To create an account, click the “Log In” button on the main website header. When you click this button, if you are currently not logged in, you will see an option to either register or create an account.
To change your shipping address, navigate to https://newlywedsfragrances.store/my-account/edit-address/ or click on the circle with your initials in it in the navigation menu -> click “Account Details” -> click the “Addresses” tab.
To track the status of your order, E-mail support@newlywedsfragrances.store. We have the details of your order and can provide you an update or confirmation number.
We are never able to see your full credit card details. This is set on the level of payment processor we use; it is impossible for us to see credit card information.
We use a popular external vendor for our credit card processing. Typical information stored includes:
Last 4 digits of card number
Expiry date
Card type (Visa, Mastercard, etc.)
Customer name, email, and billing address
A “Customer ID” (an internal reference to group payments, refunds, and subscriptions)
Yes, we charge sales tax if it is applicable in your state. We include sales tax in your order total.
Currently, we only ship to the United States.
Your items should come in one package (it is easier for us to ship in one package). However, individual cases may differ and we may ship your order in different packages depending on convenience for us as the shipping party.
If you need to swap an item
Returns, Exchanges, and Subscriptions
We should have no problem handling returns if you have a problem with your order. At this time, returns are processed on an individual basis. Please E-mail support@newlywedsfragrances.store with the subject line “Return Request” and we will handle your return on an individual basis.
Generally, perfumes and colognes which have not been used are acceptable for return.
While you are logged in, click on your user avatar (it will look like a circle with your initials in it) -> click the “Update Subscription” button -> click “Cancel Subscription” for your individual subscription.
Oh no! Sorry about that – that’s on us. If you received the wrong item, send your original receipt and a picture of what you actually received to support@newlywedsfragrances.store and we’ll take care of it.
Mail your authorized return to {physical address}.
Please E-mail support@newlywedsfragrances.store with any requests. We will get back to you as soon as we can.
Don’t worry – life happens!
First, please double check your shipping address by signing in and navigating to My Account -> Addresses. https://newlywedsfragrances.store/my-account/edit-address/.
Next, E-mail support@newlywedsfragrances.store and tell them about the error. We’ll give you information (probably the tracking number of the order), and you can use that to reach out to your shipping provider and inform them about the incorrect shipping address. They should be able to tell you if your order has been shipped/delivered yet.
Unfortunately, you cannot manually change or cancel an order after submission.
If you would like to cancel a subscription, click on your user avatar (it will look like a circle with your initials in it) -> click the “Update Subscription” button -> click “Cancel Subscription” for your individual subscription.